Frequently Asked Questions

When will my order be delivered?

Your order will be processed within 24 hours of the transaction (Mon-Fri)

Orders will be shipped via Australia Post or Direct Freight Express. Delivery can may take up to 7 working days

What is the Order Number for?

Your order number is saved to allow us to process any subsequent requests you may have concerning your order

Can I return a product?

If you are not satisfied with your purchase you have the right to return the item for credit within 7 business days of receipt of goods.

Return procedures are shown in the Returns & Refunds Section.

Price Guarantee

How do I request a Price Match?

Simply present proof of the competitor’s advertised price for the identical product, prior to your purchase.

Once your price match request is verified and the competitor’s product is confirmed as being in stock and available for immediate sale using the same payment method, we will happily match the price for you.

What are the Exclusions?
  • Competitor offers which include cash back, bonus, bulk purchase, quantity limits or packages.
  • Pricing with included delivery.
  • Offers not available to the general public - including trade, special event, club or membership offers.
  • Clearance, seconds, refurbished, or display products.
  • Products shipped from or sold by third-party sellers on marketplace, auction or classified websites.
  • Products delivered directly to customers from an overseas distributor or overseas Ecommerce site.
  • Pricing errors.