Returns & Exchanges

Items may be returned within 7 days of delivery

How do I return an online purchase?

  • Goods must be in original condition, have the identification card** and all swing tags attached & be in original packaging
  • Contact customer service by filling in the form found at Contact Us on this website
  • A refund will be processed once goods are received at The Sak Australia address provided to you by customer service
  • Please note: Freight charges are not refundable

**What is the identification card

Every Sak and Sakroots product is delivered with an identification card containing its product number. This guarantees it is a genuine product. If you would like to exchange or return the product, this ID card must not be removed.